1. What are the estimated delivery times?
  2. What payment options are available?
  3. How long do I have to return a product?
  4. How can I request a refund?
  5. How can I contact you if I have issues with my order?
  6. What is the best way to track my order?
  7. How can I know the size that fits me?
  8. Do you have stores?
  1. How much does shipping cost?
  1. How can I make size changes for items I have purchased online?



1 Your order is delivered at your address within 2-7 business days by Mylerz Please keep in mind that deliveries might take a little longer in mobile regions. Since the courier companies do not work on official and public holidays, your delivery will be made within the first following business day.

2 "We have two types of payments, payment on delivery and also payment by card."

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3 You typically have 2 days to return a product from the date of purchase.

4 To request a refund, you can follow these steps:

  1. Contact our customer service team either by phone or email.
  2. Provide your order number and details about the item you wish to return.
  3. Explain the reason for the return and request a refund.
  4. Our customer service representative will guide you through the return process and provide you with any necessary instructions or documents.
  5. Once we receive the returned item and verify its condition, we will process your refund according to our refund policy.

5 You can contact us through the following channels if you encounter any issues with your order:

  1. Phone: You can call our customer service hotline at [insert phone number].
  2. Email: Send us an email at [insert email address]. Please include your order number and a detailed description of the issue.
  3. Live Chat: Visit our website and use the live chat feature to speak with a customer service representative in real-time.
  4. Contact Form: Fill out the contact form on our website with your inquiry, and we will get back to you as soon as possible.

8  Yes, we have physical stores located in various cities. Marrakech ( Carre eden ); Casablanca ( Morocco mall , Anfa mall ) et Rabat ( rabat center, rabat street )

9 For all orders the shipping fee is 39 mad

10 Yes, you have the option to exchange within 7 open days, where you will pay 15 MAD.

11 Your payments are managed by the Interbank Electronic Payment Center (CMI), which provides a fully secure payment service..

12 We sincerely apologize if you have received a defective item. Your satisfaction is our top priority, and we want to resolve this situation for you as soon as possible. Here's what you can do:

  1. Please contact us immediately to inform us of the problem. You can call us at [customer service number] or send us an email at [their email address]. Please include your order number and details about the defective item in your message.